Job Description
- Provide the highest standard of customer service to corporate and to ensure error free itineraries that maximize customer satisfaction as well as revenues for HNA.
- Provide accommodation solution / options ensuring that all hotel rules and regulations have been complied with, and that the service delivered is commensurate with client requirements and expectations.
- Inform customers about mandatory requirements such as check-in arrangements.
- Handle cancellation and refunds with HNA guidelines without any delay.
- Timely re-confirmation of customers check-in and Check-out
- Ensure all revenue documents issued are correctly reported on a daily basis, in the back office system to enable accurate invoicing by the accounts department. Any discrepancies/issues that may arise should be escalated to the supervisor.
Manage close working relationships with all departments.
Competencies
- Customer service orientation
- Initiative and commitment to achieve
- Attention to detail and quality
- Effective communication
- Interpersonal ability
Qualifications / Skills / Experience
- University degree in business or commerce discipline.
- Minimum of 3 years front line travel experience as a reservation/sales agent.
- IATA/UFTAA certification.
- Knowledge of Hotel industry
- Strong verbal and written English is a must.
- Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
- Interpersonal ability, telephone and customer service skills.
- Previous experience / awareness of the Global market in Hotel / travel industry would be an advantage.
Apply here with your updated CV. careers@hotelnapartment.com
